When I use the problem system user in FileZilla, I do arrive in the correct vhosts dir, but I'm still able to go up the tree. checked DB psa -> sys_users: home value is correct checked /etc/passwd / home dir is ok and /bin/false is set. Update system user in Plesk panel -> domain -> Web Hosting Access (change username) I tried several plesk repair utilities, all return OK. When I add an additional FTP user in the same domain all is ok. When I create a new subscription everything is fine. I know this is wrong, nevermind how and why.Įverything works except with FTP the users are able to traverse up the dir tree to the server root. This is normal and as long as it says it's only valid for *.websavers.ca then you're OK to proceed by accepting the certificate anyway. Remember to replace your own domain name rather than have several system users that are added through CLI adduser. uses an invalid security certificate. The certificate is only valid for *.websavers.ca. * If you do not use the server hostname when connecting, you will receive a certificate error similar to: WARNING! ftp. Copy and paste the contents of that log into your support ticket or paste it into a text file and attach it to your ticket. If you do not see it there, go to the View menu and Select "Message Log" to show it. In FileZilla your transcription log should be at the top of the window and will contain a long list of commands and responses from the server that you probably can't read easily. The information in your transcription or message log will tell us exactly why you are unable to connect successfully. If you are unable to connect after setting everything according to what is shown above in either the FTPS or SFTP section, please send us your transcription log for analysis. You should now be able to connect via SFTP. Below the password fields, look for "Access to the server over SSH" and set the value to "/bin/bash (chrooted)". This can be corrected by logging in to Plesk and choosing "Web Hosting Access". If the SFTP connection fails, it's because Access to the Server over SSH is not enabled in Plesk. Host / Server, username, password: same as above in the FTP/FTPS section.Your standard "FTP Accounts" cannot use SFTP to connect they must use FTPS instead. You can only connect via SFTP when using your "System User" account in Plesk - this is the one shown under "Web Hosting Access" (possibly under the Hosting & DNS tab). It then invokes the "sftp-server" server-side to handle your uploads, downloads, directory listings, etc. It uses a SSH (Secure SHell) tunnel to secure your entire connection to the server. SFTP is a very different protocol when compared to FTP. Click Connect to connect to the server.įTPS behaves exactly the same as FTP, however it will ensure that when you submit your username and password to the server, the password is fully encrypted end-to-end such that nobody can 'listen in' or sniff the connection to obtain your password. You may also wish to limit the number of simultaneous connections to 3 or less. Under "Transfer Settings" tab, be sure to select "Passive" as your Transfer Mode. Add a new site and under the General tab, fill out the Host, Port, Protocol, Username and Password according to the info above. You can also reset in Plesk under "Web Hosting Access" or "FTP Accounts"įileZilla Example: Choose "Site Manager" under the File menu. Password: This will be found in the client centre after you click to view your hosting plan.Username: This is shown in Plesk under "Web Hosting Access" for your primary FTP account or under "FTP Accounts" for any additional accounts you have created (You may need to click the "Hosting & DNS" tab to see these options).Connection Type / Transfer Mode: Passive or PASV Mode ( not PORT or Active).If the domain is pointed to Websavers, you may alternately use or just * This is shown in the Client Centre after you click Settings beside your hosting plan. Host / Server: use the server's hostname.(Not Implicit SSL on port 990 - this will not work) If you're provided the option to choose SSL or TLS on port 21 (rather than both), choose TLS. To connect to a Websavers server you must use FTP with TLS/SSL on port 21. Standard FTP is no longer accepted by any of our servers due to the security issues inherent in the File Transfer Protocol (passwords are sent in the clear, with no encryption, making them easy to steal). When connecting to a Websavers server to upload or download files there are two supported mechanisms: FTPS and SFTP. This is an FTP settings / configuration reference guide. What FTP connection settings should I be using?
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